T-Soft’s support call center operates 24/7 to provide fast and effective solutions to our customers’ immediate needs. It offers professional support for using our e-commerce platforms, integrations, features, and more. Through live phone conversations, our experienced support team answers customer questions, provides technical guidance, and shares best practices to maximize customer satisfaction.
T-Soft Nildesk (Support Ticket Service) is a customized support system designed for businesses using our e-commerce platform, providing 24/7 service with the aim of maintaining the highest level of customer satisfaction. Support tickets are reviewed by experienced support specialists and handled appropriately according to their specific requirements. You can track every support ticket you create through your admin panel, the Nildesk panel, or via email.
T-Soft’s training support services are here to provide you with the knowledge you need to operate efficiently and effectively in the world of e-commerce. Our training programs are designed for both beginners and experienced professionals. Through our comprehensive sessions, you can learn how to use T-Soft platforms effectively, manage integrations, and optimize your e-commerce strategies. You can register through our website to attend the in-person training sessions held twice a week and ask our experts questions in real time.
At the T-Soft Article Support Center, hundreds of articles prepared for our customers provide detailed information about the software’s features. Articles are available for all software modules; existing articles are updated as enhancements are introduced, and articles covering new features are published promptly.
The videos published on the T-Soft Video Support Center help our customers learn about the features of our software through video content. Video versions of all written content added to our article system are also uploaded to the Video Support Center.
Every enhancement and improvement introduced to our infrastructure, which is continuously updated with new software developments to expand the e-commerce ecosystem, is thoroughly tested by our expert teams. You can apply the desired updates to your website automatically or approve them manually through a support request, allowing you to make the most of T-Soft’s latest features.
Developed to provide users with faster and more effective support, T-Soft’s AI-powered Help Bot can instantly answer customer questions, provide technical assistance, and offer information about platform features. This innovative assistant reflects T-Soft’s technology-driven approach to improving the user experience and delivering fast solutions.
