In the e-commerce industry, especially in the fashion category, the cash-on-delivery option attracts significant interest from customers. However, while cash-on-delivery provides customers with the flexibility to pay after seeing their products, it also brings risks for businesses, such as unclaimed orders when considering supply and logistics processes. The phone order confirmation system is introduced as an alternative to cash-on-delivery, which can cause time and cost losses for businesses.
With the phone order confirmation system, your customers receive an automatic call when they place an order and have the opportunity to confirm their orders. This process increases customers’ commitment to their orders while providing a secure shopping experience for businesses. If customers have any questions or concerns about their order details, they can directly contact a customer service representative. This way, customer satisfaction increases while unnecessary costs and time losses for businesses can be prevented.
The key to increasing customer engagement and satisfaction in e-commerce lies in effective communication strategies. Rich SMS scenarios are among the most innovative and effective methods of these strategies. When used correctly, SMS improves customer engagement and, consequently, customer satisfaction.
With T-Soft’s 60 different SMS scenarios, you can simplify customer communication and send various messages ranging from order confirmations and shipping notifications to special day celebrations and personalized discount codes, enhancing the customer experience. In this way, you can transform how your customers interact with your brand while providing them with a valuable and personalized experience. Automated SMS scenarios help your business save time and costs while enabling you to manage the process smoothly with their technical capabilities.
In the e-commerce world, local and global marketplaces offer great opportunities for businesses. Even in developed countries, marketplaces play an important role in retail e-commerce sales. These marketplaces provide e-commerce businesses with access to a wide customer base while also offering the opportunity to reach a global audience. As a result, they create an environment with intense competition and extensive market access.
By integrating your online store with marketplaces, you can offer your products for sale across various platforms without spending extra time and effort, creating a flexible and profitable business model. Orders received from marketplaces are automatically transferred to your online store’s management panel, enabling full automation of your operations. Marketplaces also serve as an important promotional tool for e-commerce websites by providing access to large consumer audiences that online stores may not be able to reach on their own.
Sales through marketplaces should be considered not only as a source of revenue but also as an opportunity to reach new customers and expand your customer portfolio.
As the sales volume of online stores increases, the need to communicate with infrastructure providers and receive support also grows. Therefore, as T-Soft, we offer a personalized service tailored to your business needs in addition to our standard support solutions.
Our advanced support service is like a business partner that grows and evolves with you. Within the scope of this service, we assign a dedicated support specialist to your business, enabling them to deeply understand your needs and provide customized solutions. Your representative, whom you can reach via GSM, can provide special training when needed or make adjustments to your website. Whenever you need assistance, you can quickly submit your requests, track the process, receive instant updates, and get support across a wide range of areas.
As T-Soft, our goal is to guide you throughout your e-commerce journey and stand by your side at every stage of your business growth.
T-Soft offers an innovative solution for stock management and updates in e-commerce. By using XML technology, we provide a significant innovation for e-commerce projects that source products from suppliers and sell without taking on stock costs. Especially for products with critical stock levels, there is a risk of running out of stock during the day, which can put selling websites in a difficult situation. Therefore, unlike the traditional method where stock information is updated once a day, we offer a solution that enables rapid stock updates. Customers seek reliability when making purchasing decisions and do not want to experience problems caused by stock issues after completing their purchases.
With T-Soft’s Fast Stock Update solution, stock quantity data is updated every 5 minutes. This prevents stock shortages and allows customers to make purchasing decisions in a more reliable environment. By preventing situations such as products becoming unavailable after purchase, customer satisfaction is increased.
The fast stock update feature, actively used in T-Soft projects, is offered outside our standard feature packages. By integrating your e-commerce platform with T-Soft’s fast stock update solution, you can increase customer satisfaction and gain a competitive advantage.
The Product Bundle Sales Feature, which provides customers with a richer shopping experience on e-commerce platforms, is an effective method for increasing average order value, especially in sectors such as textiles and furniture. This feature allows customers to make additional purchases by presenting products as compatible bundles. Customers can choose to purchase the entire bundle or select specific products they like from the bundle. Color and size options for the products included in the bundles are also displayed on the same page. This enables customers to shop according to their needs and preferences. As a result, while the shopping experience becomes easier and the purchasing process is accelerated, businesses can increase their profitability.
Bundle sales not only offer products to customers but also enrich their shopping experience and help them build a stronger connection with your brand. By using the product bundle sales feature on your e-commerce platform, you can increase your customers’ average order value and improve the profitability of your digital marketing investments.
As an innovative transformation in e-commerce, T-Soft App Marketplace can be accessed through the App Store or Google Play Store. With solutions specifically designed for the e-commerce industry, T-Soft Apps helps you increase your sales and improve your service quality. With paid and free application options, you can develop your online store beyond product and service sales and strengthen your digital presence.
As the leading service provider in the e-commerce industry, T-Soft has launched the first e-commerce application marketplace in Türkiye for its customers. Today, nearly 300 applications are available to our customers. You can easily find all integration options needed for e-commerce within our application and quickly complete the installation process.
One of the most important challenges in e-commerce, cash-on-delivery preferred deliveries, is solved with the SMS Order Confirmation feature. Customers who choose the cash-on-delivery option may sometimes not take their orders seriously, resulting in issues such as being unreachable during delivery. This system verifies the accuracy of the phone number provided by the customer during the order process via SMS, preventing communication problems and making the delivery process more reliable.
By completing SMS verification for their first order, customers gain the “Cash-on-Delivery Approved” status. After this approval, customers can place future orders smoothly without requiring additional verification. This method increases customer satisfaction, reduces disruptions in delivery processes, and helps e-commerce businesses save time and resources. SMS Order Confirmation is an effective and beneficial solution for both businesses and customers.
Mobile Admin Panel is an application that enables users to easily manage their businesses from anywhere and at any time. It offers various functions such as real-time analysis of sales data, stock management, instant responses to customer feedback, and quick communication with team members.
The application allows business owners to have full control over their operations through their mobile devices. This eliminates the need to stay in front of a desktop computer and enables business owners to manage their operations smoothly even while they are away. Mobile Admin Panel increases operational efficiency, accelerates decision-making processes, and saves time. For businesses seeking a competitive advantage in the modern business world, this application represents a valuable opportunity.
With nearly 500 million monthly users, Pinterest is a unique social media platform for e-commerce businesses. Through Pinterest integration, businesses can enable potential customers to discover images of products they are interested in and direct them to their online stores directly through these images. This helps accelerate the process of converting visitors into customers.
With T-Soft’s Pinterest integration, you can easily showcase your product catalogs on Pinterest and introduce your products to a wider audience. By increasing your brand visibility, you can boost demand for your products and increase your sales rates. You can explore a successful example of this integration through the Pinterest page of Evgör Mobilya, one of our references.
T-Soft’s Product Simulation feature, which takes the customer experience to the next level, is one of the key components of our advanced technology infrastructure. With this feature, users visiting your online store can personalize products in a virtual environment and experience them through simulation. They can add their own names to products such as jerseys, t-shirts, and rings, as well as view their customized designs in real time.
Product Simulation enables customers to make more informed purchasing decisions and preview how personalized products will look before purchasing. In this way, you can increase your sales rates while improving the customer experience by reducing return rates.
Product Simulation is not included in standard packages. It is a project-specific service that is evaluated and priced separately. This service aims to help businesses stand out in e-commerce by enhancing personalization and customer experience.
E-Invoice is a type of invoice that replaces paper invoices, is created, sent, and stored electronically, and has the same legal validity as a paper invoice. With the E-Invoice Solution, you can accelerate your business processes, reduce your costs, and contribute to the environment by reducing paper consumption.
Businesses that choose to use E-Invoice benefit from faster, more economical, and more secure business processes. This system simplifies tax records and accounting processes while reducing error rates and increasing data security. By starting to use our solution, which works seamlessly with ERP systems, you can experience the efficiency of the innovative e-commerce world and maximize its benefits.
Loyalty System Integration is a feature offered to increase and encourage customer loyalty. It is a solution that enables businesses to integrate with their existing loyalty programs. This integration allows businesses to offer special discounts, promotions, and rewards to their customers through loyalty programs. In this way, customer satisfaction is increased, and customers’ loyalty to your brand is strengthened.
Platforms such as Hopi, Zubizu, and Chippin are popular loyalty programs that allow users to earn points from their purchases and exchange these points for various benefits and discounts. By integrating with these systems, you can enable your customers to use their points in your online stores, reach potential customers, and reduce the likelihood of losing existing customers.
CSV Wizard is a user-friendly tool designed to help users easily import, edit, and export data from various sources. This tool saves time and reduces error rates, especially when managing large datasets. It generally works seamlessly with e-commerce platforms, CRM (Customer Relationship Management) systems, and other business applications.
One of T-Soft’s exclusive features, CSV Wizard, can easily process various types of data such as product lists, customer information, and inventory data. In addition, it offers the ability to import content from 19 different sections and update data with Excel in 20 different areas. This allows you to easily perform operations such as importing, exporting, flexible price adjustments, and more, while keeping the information on your e-commerce website up to date.
Thanks to T-Soft’s advanced software features, you can manage the order of products displayed in the categories of your online store. Category-based product sorting organizes products according to their categories and allows them to be sorted based on various criteria such as price, date added, random order, alphabetical order, manual sorting, and rating. When visitors enter your online store, they can improve their shopping experience by using the product sorting options available on the front-end of the website.
With this feature, your customers can reach the products they are looking for faster and easily find the products that best match their needs and preferences. Business owners can analyze customer behavior, highlight the most popular products, and evaluate potential sales opportunities. As a result, both customer satisfaction and on-site conversion rates are increased, creating a more dynamic and user-focused shopping environment within the e-commerce ecosystem.
Local Delivery Service enables the display of relevant products, prices, and stock availability based on customers’ locations in online stores, especially for business models such as cafes, restaurants, and markets. Location-based management can be configured down to the neighborhood level, and the delivery capacity of each warehouse can be monitored according to different time slots. Customers can select suitable delivery slots for future dates and submit delivery requests, while branches receiving orders can view and manage orders through their dedicated delivery panel and complete deliveries.
With the Local Delivery Service, which aims to provide customers with fast and efficient product delivery, you can easily reach your local customer base, increase customer satisfaction, and encourage sales. While managing your business’s logistics operations yourself, you can also collaborate with local logistics companies.
